tk133 Privacy Policy

1. Introduction

tk133 ("tk133", "we", "us", "our") is committed to protecting the privacy and security of all personal data entrusted to us by our players and platform visitors. This Privacy Policy sets out a transparent and comprehensive account of what personal data we collect, why we collect it, how we use and protect it, and the rights you hold as a data subject.

We recognise that our players in Bangladesh place significant trust in tk133 when they share personal information with us. That trust is something we take seriously. We process personal data only for clearly defined, lawful purposes, and we implement robust technical and organisational safeguards to protect all information under our control.

This policy should be read alongside the tk133 Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall framework governing your relationship with tk133.

2. Data Controller

For the purposes of data protection law, tk133 is the data controller responsible for your personal data collected via the tk133 platform at tk133.io. As data controller, tk133 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is lawful, fair, and transparent.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our Data Protection team at [email protected].

3. Data We Collect

tk133 collects several categories of personal data about you. The specific data collected depends on how you interact with the platform:

3.1 Identity Data

• Full legal name as it appears on your official government-issued identification document
• Date of birth (used to verify you are aged 21 or above)
• National Identity Card (NID) number or passport number
• Copies of identity documents submitted during KYC verification
• Photograph (where provided as part of identity verification)

3.2 Contact Data

• Email address (used for account communication, support, and where consented, marketing)
• Mobile phone number (used for OTP authentication and account security)
• Residential address (used for identity and address verification)
• City and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

3.3 Financial Data

• Mobile financial service (MFS) account details associated with bKash, Nagad, Rocket, Upay, or SureCash
• Bank account details where bank transfer is used as a payment method
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
• Bonus and promotional credit history

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration, login timestamps, and logout timestamps
• Pages visited, games played, bets placed, and in-platform navigation paths
• Error logs and crash reports
• Cookie identifiers and session tokens

3.5 Responsible Gaming Data

• Self-imposed deposit limits, session time limits, and cooling-off periods you have set
• Self-exclusion status and duration
• Any responsible gaming communications between you and the tk133 support team

3.6 Communications Data

• Contents of support chat transcripts and email correspondence with our team
• Complaint and dispute records
• Survey and feedback responses where voluntarily provided

4. How We Collect Your Data

tk133 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or responding to a survey.
• Automated technologies: Data collected automatically when you use the platform, including cookies, server logs, and analytics tracking tools.
• Third-party sources: Data received from identity verification partners, payment processors (bKash, Nagad, Rocket), fraud detection services, and credit reference agencies as part of our KYC and AML compliance obligations.

5. Legal Basis for Processing

tk133 processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Account registration and management	Contractual necessity
Identity verification (KYC)	Legal obligation / Contractual necessity
Processing deposits and withdrawals	Contractual necessity
Fraud prevention and AML compliance	Legal obligation / Legitimate interests
Responsible gaming monitoring	Legal obligation / Legitimate interests
Platform performance analytics	Legitimate interests
Sending promotional communications	Consent
Personalising game and content recommendations	Consent / Legitimate interests
Customer support and dispute resolution	Contractual necessity / Legitimate interests

6. How We Use Your Data

tk133 uses the personal data we collect for the following purposes:

• To create, maintain, and manage your tk133 account.
• To verify your identity and age (21+) in compliance with our KYC obligations.
• To process deposits, withdrawals, and bonus credits accurately and securely.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity.
• To monitor your gaming activity for responsible gaming indicators and to activate protective tools where necessary.
• To communicate with you regarding account activity, security alerts, transaction confirmations, and support requests.
• To send you promotional offers, bonus notifications, and platform updates where you have provided your marketing consent.
• To improve the tk133 platform through analysis of aggregate, anonymised usage data.
• To comply with our legal and regulatory obligations under applicable law.
• To enforce the tk133 Terms & Conditions and protect the rights and safety of tk133, its employees, and its players.

7. Data Sharing & Third Parties

tk133 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and controlled circumstances:

7.1 Service Providers

We share data with carefully selected third-party service providers who assist in operating the tk133 platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, and partner banks — to process your financial transactions.
• Identity verification providers: Third-party KYC services that assist in verifying identity documents and conducting due diligence checks.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers whose game engines run on the tk133 platform.
• Fraud and AML services: Specialist providers who help us detect suspicious activity and comply with anti-money laundering obligations.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who operate under strict data processing agreements.

All third-party service providers are contractually required to process your data only for the specific purposes we instruct, to maintain appropriate security standards, and to comply with all applicable data protection requirements.

7.2 Legal Disclosures

tk133 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the legal rights, safety, or property of tk133 or its players.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of tk133's business, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, you will be notified in advance, and the successor entity will be required to honour this Privacy Policy or provide you with a materially equivalent level of protection.

8. Data Retention

tk133 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply as general guidelines:

• Account data and KYC documents: Retained for a minimum of 5 years after account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last communication in a support thread.
• Marketing preferences and consent records: Retained for 3 years from the date of last consent or until consent is withdrawn, whichever is earlier.
• Technical logs and session data: Retained for up to 12 months from the date of collection.

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

9. Cookies & Tracking Technologies

tk133 uses cookies, web beacons, pixel tags, and similar tracking technologies to deliver, maintain, and improve the platform experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in while navigating the site and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to measure how players interact with the platform — which pages are visited most, how long sessions last, and where errors occur. This data is aggregated and anonymised. It helps us identify and fix problems and improve the overall user experience.
• Functional cookies: Used to remember your preferences such as language settings, preferred game categories, and display options so that your experience is consistent across sessions.
• Responsible gaming cookies: Used to enforce session time limits, reality check notifications, and other responsible gaming tools you have activated on your account.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling performance or functional cookies may affect the quality of your platform experience. tk133 does not use third-party advertising cookies or retargeting pixels that track your activity on external websites.

10. Security Measures

tk133 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tk133 platform.
• Encrypted storage of sensitive data at rest, including identity documents and financial records.
• Strict access controls ensuring that only authorised tk133 staff with a legitimate operational need can access personal data.
• Two-factor authentication (2FA) available for all player accounts and mandatory for internal staff accounts.
• Regular third-party penetration testing and security audits of the tk133 platform infrastructure.
• Intrusion detection systems and 24/7 security monitoring of platform servers.
• Staff training on data protection obligations and secure data handling procedures.
• Incident response procedures that comply with applicable data breach notification requirements.

In the event of a data breach that poses a risk to your rights and freedoms, tk133 will notify affected players without undue delay and take all necessary steps to contain and remediate the incident.

11. Your Data Rights

As a data subject, you are entitled to exercise the following rights in relation to the personal data tk133 holds about you. To make a request, please contact us at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Access: Request a copy of all personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete personal data.
• Erasure ("Right to be Forgotten"): Request deletion of your personal data where processing is no longer necessary, where you have withdrawn consent, or where processing was unlawful. Note that we may be required by law to retain certain data (e.g., transaction records for AML purposes) even after an erasure request.
• Restriction: Request that we restrict processing of your data in certain circumstances, such as while an accuracy dispute is being resolved.
• Portability: Receive your personal data in a structured, commonly used, machine-readable format.
• Objection: Object to processing based on legitimate interests, including profiling for marketing purposes.
• Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

12. Children & Minors

The tk133 platform is strictly intended for adults aged 21 years and above. tk133 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from an individual under the age of 21 without appropriate verification, we will immediately suspend that account, delete the personal data, and report the matter as required.

If you are a parent or guardian and believe that your child under the age of 21 has created a tk133 account or submitted personal data to the platform without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your notification.

We strongly encourage parents and guardians to use parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. Further information is available on our Responsible Gaming page.

13. Marketing Communications

With your consent, tk133 may contact you with information about promotions, bonuses, new game releases, seasonal offers (including Eid and Pohela Boishakh specials), and other platform updates. Marketing communications may be delivered via email or SMS to the contact details registered on your account.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from tk133.
• Updating your communication preferences in your tk133 account settings.
• Contacting [email protected] with the subject line "Unsubscribe from Marketing".

Please note that opting out of marketing communications does not affect essential transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and account verification messages. These communications are necessary for the operation of your account and cannot be disabled.

14. Third-Party Links

The tk133 platform may contain links to third-party websites for informational or operational purposes (for example, links to payment provider portals). tk133 is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party site you visit. This Privacy Policy applies solely to data collected and processed by tk133 via the tk133.io platform.

15. Changes to This Privacy Policy

tk133 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players by email and by posting an updated version of this policy on the tk133 platform with a revised "Last Updated" date at the top of this page.

Your continued use of the tk133 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated Privacy Policy, you must cease using the platform and may request account closure by contacting [email protected].

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk133 handles your personal data, please contact our Data Protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

We are committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response, you have the right to raise the matter as a formal complaint through our internal complaints procedure as described in the tk133 Terms & Conditions.